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Privacy Policy

Effective Date: 09 Dec 2024

Pramaan.ai (hereinafter referred to as “Us,” “We,” or “Our”) has issued this Privacy Policy to inform you about how we collect, use, store, and disclose personal information when you use our background verification services. This Privacy Policy applies to all users, including Customers, Candidates, and visitors of the Pramaan.ai platform (the “Platform”).

By using Pramaan.ai and its related services, you agree to the collection and use of information in accordance with this Privacy Policy. If you have any questions or concerns regarding this Policy, please contact us at the contact details provided below.

1. Introduction

This Privacy Policy applies to:

  • All Customers who request and pay for background verification services via the Pramaan.ai platform.
  • All Candidates upon whom background verifications are conducted.
  • Visitors to the Pramaan.ai website.

2. The Information We Collect

To provide our background verification services, we collect various types of information based on the services requested by the Customer. This information can be classified as "Personal Information" and may include, but is not limited to, the following:

Personal Information:

  • Identity Information: Name, date of birth, contact details (phone number, email address), residential address, and government-issued identification (e.g., Aadhar, PAN, Voter ID, Passport, etc.).
  • Address Information: Documents verifying residential address, such as utility bills, rental agreements, or government-issued documents like ration cards or vehicle registration certificates.
  • Professional Information: Previous employer details, job roles, employment records, salary details, experience certificates, appointment letters, etc.
  • Education Information: Academic records, including degree certificates, transcripts, and course details.
  • Criminal Background: Information regarding any criminal complaints, cases, or court records, including a global database check if requested by the Customer.
  • Credit Information: Credit scores and financial history from agencies like CIBIL (using PAN details).
  • Sensitive Personal Information: Information relating to health, financial status, or other sensitive data, if required for specific background checks (with explicit consent from the Candidate).

Information from Customers:

  • Account and Contact Information: Name, company name, contact details (email address, phone numbers), company address, and login credentials.
  • Billing Information: Credit card or debit card details, billing address, and payment information for transactions.
  • Usage Data: Time zone preferences, IP addresses, system logs, user-generated files, and other information related to the usage of our platform.
  • Cookies and Analytics: Information about your interactions with the platform, such as time spent on pages, actions taken, and technical details about your device or browser, collected via tools like Google Analytics.

3. How We Collect Your Information

  • Information Provided by You: We collect information that you provide directly when submitting personal details through the Platform, emails, or other forms.
  • Third-Party Sources: We may collect personal information from third parties, including educational institutions, employers, credit bureaus, and government databases, when performing background checks. All third-party data collection will be conducted with your explicit consent.
  • Automatically Collected Information: We may collect technical data such as IP addresses, browser type, and device information when you visit our website or use our services. This helps us enhance the functionality and security of our platform.

4. How We Use Your Information

We collect and process personal information for the following purposes:

  • To Provide Services: We use personal data to conduct background verifications and prepare related reports.
  • Business Operations: We use account and billing information for operational purposes, including managing accounts, processing payments, and troubleshooting technical issues.
  • Compliance: We may process personal information to comply with legal obligations, protect legal rights, and respond to requests from law enforcement or regulatory authorities.
  • Improving Services: We may use collected information to improve our platform, provide better user experiences, and enhance security.
  • Fraud Prevention and Security: Personal information is used to protect against unauthorized use, fraud, and ensure the integrity of our verification services.

5. Who We Share Your Personal Information With

  • Employees, Contractors, and Vendors: Personal data may be shared with our employees, contractors, and vendors who need it to perform their duties. These parties are required to keep your data confidential.
  • Background Verification Partners: We share personal information with third-party partners involved in performing background checks, such as educational institutions, employers, credit agencies, and law enforcement bodies.
  • Legal and Regulatory Authorities: We may disclose your personal information in response to legal processes, such as court orders or government requests, as required by law.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring party.

6. Your Rights Regarding Personal Information

As a Customer or Candidate, you have the following rights regarding your personal information:

  • Right to Access: You can request access to the personal data we hold about you.
  • Right to Rectification: You have the right to correct any inaccurate or incomplete personal information we hold about you.
  • Right to Erasure: You can request the deletion of your personal information, subject to legal or contractual obligations.
  • Right to Restriction: You have the right to request that we limit the processing of your personal information in certain situations.
  • Right to Withdraw Consent: You can withdraw your consent for processing your data at any time. However, withdrawing consent may impact our ability to perform background checks for the requested services.

To exercise your rights, please contact us at support@pramaan.ai. We will respond to all requests in accordance with applicable laws.

7. Security of Personal Information

We implement appropriate technical, physical, and administrative security measures to protect your personal data from unauthorized access, loss, or alteration. Our platform is hosted on secure cloud services to ensure the safety of your data.

8. Retention of Personal Information

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law. Once the data is no longer needed, we will securely delete or anonymize it.

9. Changes to This Privacy Policy

Pramaan.ai reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

  • Email: pramaanai@timbletech.com